The Director of Operations is a central management position in the organization, working closely with the executive director, colleagues in leadership roles, and a talented staff to ensure the smooth communications and day-to-day operation of Penland School of Crafts. The position is responsible for the school’s internal service operations which include training and management of core fellows, work-study students, housekeepers, food services, the school supply store, IT, and evening security. The position is responsible for internal communication, strategic planning, budget development and oversight in each of these service areas. The director of operations reports to the executive director and works collaboratively with all members of the staff. The director of operations has 8 direct staff reports and manages the work of 9-10 core fellows and approximately 30 work-study students each session (15 in concentrations). The operations area in total oversees 19 staff members, the core fellows, work-study students, and 1 contracted recycling person. The position is a full-time, benefits eligible, exempt, and reports to the Executive Director.
3+ years of nonprofit management experience required; experience in arts councils, museums, educational non-profit organizations, colleges or university is preferred. Financial planning, budget development and oversight, hospitality services, supervisory experiences are needed.
• Excellent oral and written communications skills, with the ability to communicate accurately the vision, mission, and achievement of Penland School of Crafts. High attention to detail is needed. Ability to see both the forest and the trees is essential.
• Strong, creative problem-solver with the ability to work on multiple projects, adjust quickly to shifting priorities, meet deadlines, exercise good judgment, and handle pressure situations.
• Ability to work well as a member of a team and guide others in collaborative problem solving. High energy, creativity, and a sense of humor is needed and a willingness to jump in with both feet.
• Demonstrated success in initiating and building relationships with a diverse set of constituents, including students, instructors, trustees, donors, grantor organizations, community members, local business and government leaders.
• Experience working with organizations going through change, with an ability to motivate and support others in adapting to a changing environment, will be helpful.
• Proficiency in MS Office applications, including Excel, and other organizational technology needs.
• BA, BS, BFA required.
We seek candidates who demonstrate excellent strategic thinking, have strong communication skills and the ability to maintain professional relationships, experience managing others effectively, and believe deeply in our mission.